Reframing the Conversation about Trustworthy AI

Challenge

The generative AI boom upended the conversation about the future of technology and its socioeconomic implications. Despite years of work in this space by nonprofits, academics and advocacy groups, the tech companies with the deepest pockets quickly became the loudest voices, pushing for government policies that would benefit their proprietary approaches to AI development. To reframe the conversation and highlight the importance of openness, competition and accountability in AI, Mozilla had an opportunity to leverage its position as an open source trailblazer with experience taking on the biggest behemoths in the tech industry’s history.

‍

Strategy

Mozilla set out to develop a differentiated perspective, communications strategy and key asset examining where there has been positive progress toward trustworthy AI, and where there is more work to be done. The communications strategy featured a comprehensive report that articulated the organization’s evolving position on AI, serving as both a public asset to fuel media cycles and an internal guide for Mozilla spokespeople to address AI-related topics as thought leaders. 

‍

Mission North worked closely with Mozilla’s leadership team to interview more than a dozen subject matter experts. We then helped the team shape a bold, organization-wide point of view on trustworthy AI, with openness as our north star. The report highlighted examples of Mozilla’s work alongside external peers and partners, and served as a call to action for other members of the trustworthy AI ecosystem. We brought the report to life with eye-catching design, an expansive earned media strategy and an accompanying slide library for employee use to ensure clarity and consistency across the organization.

‍

Impact

Mozilla’s trustworthy AI perspective was featured in earned media coverage spanning mainstream business and deep tech trade publications around the world. Mozilla’s President, Mark Surman, discussed the report live on Bloomberg Markets and in podcast interviews. Our proactive outreach drove significant inbound interest in speaking opportunities for Mozilla’s leaders, including from the Wall Street Journal’s Future of Everything conference. The launch elevated Mozilla’s voice in a noisy AI landscape, helping to shift the narrative about what trustworthy AI means in business and society, and what we must do to get there.